I guess the old saying “you can’t judge a book by its cover” is true with many providers in most industries in the modern world, and aged care is no different.
I think we believe that most providers have the best intention and will generally strive to deliver on their promises and value offerings to the best of their ability. The care industry simply by its name would suggest that ‘care’ is of the utmost importance. Or is it?
Read MoreOne of the more common queries I have been recently receiving from not only clients, but also Legal firms (on be half of their clients), is around the topic of Palliative Care – What is it? Who should I refer to and how is the best way to go about it in the most modest, graceful and compassionate way for all involved. Read more
Read MoreThe Experience in Australia: Where Are We Today?
To help understand where the industry is today in terms of customer experience, KPMG interviewed consumers and their families and explored the topic and made ‘mystery shopper’ style calls to retirement Living, Home Care and Residential Care providers around Australia.
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